How are you feeling at the start of your shift? Reply 1 to 5.
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Real-Time Check-Ins
Lollipop delivers non-anonymous SMS or email wellness check-ins directly to employees
A restaurant kitchen line before dinner service
Real-Time Human Connection
Lollipop reduces turnover, boosts engagement and builds empathetic leaders. Simple. Authentic. Powerful.
No app to install. Works by text, email or WhatsApp.
Noon Dalton- Today
- Check-ins
- Follow-ups
- Escalations
Manage
- People
- Teams
- Messages
- Settings
Tuesday, kitchen team
Checked in38 of 44
Need a follow-up3
Team mood this week3.8
Who needs you3 people
Maria LopezLine cook
“Long double shift, tired.” Asked for a follow-up.
Follow upDevon CarterDishwasher
Note shared with HR only
Follow upPriya NairPrep
Third low check-in in a row
Follow upLuis OrtegaSous chef
“Good crew tonight.”
DoneNoon DaltonTuesday, kitchen teamCheck-in went out at 6:00 am
Checked in38 of 44
Need a follow-up3
Team mood this week3.8
Who needs you3 people
Maria Lopez“Long double shift, tired.” Asked for a follow-up.
Follow upDevon CarterNote shared with HR only
Follow upPriya NairThird low check-in in a row
Follow upLuis Ortega“Good crew tonight.”
DoneLollipopText Message · Today 6:00 AM
Text Message
Trusted by teams at
What Lollipop does
Lollipop · now
Maria Lopez checked in feeling bad and asked for a follow-up.
Instant Alerts
Low mood scores trigger alerts to supervisors or HR contacts, prompting connection
Mood over time, last 8 weeks3.8
Proactive Insights and Analysis
Weekly engagement reports and monthly trend and comment analysis
“There seems to be a lot on your plate. How can we help lighten the load?”
AI-Guided Manager Support
Micro-learning modules and tools and AI Chatbot provides instant guidance for support or escalation
- Employee Assistance ProgramOpen
- 988 Suicide & Crisis LifelineOpen
- Your company’s resourcesOpen
Targeted Employee Resources
One-click access to EAPs, mental health hotlines and custom company resources
How Lollipop Works
Quick, human touchpoints that build connection every day.
- 01
Check In Share How You Feel
Employees get a quick text, WhatsApp or email to share how they feel, just 10 seconds, no app needed.
- 02
Get Alert Know Who Needs Care
A low check-in triggers a real-time alert so managers know exactly who needs support.
- 03
Give Support Respond with Empathy
AI-guided tips and conversation starters help managers respond with empathy, not guesswork.
By the Numbers
Real results from organizations using Lollipop to support their teams
- Launched
- 2025
- Employees Supported
- 1,000+
- Average Participation Rate
- 35%
- Turnover Reduction
- Up to 20%
“We would’ve never known an employee was living without power and water, until Lollipop flagged it. That one alert changed everything.”
What Your Team Gains
Real outcomes that strengthen connection and prevent turnover.
Catch Problems Before They Break
Know when someone’s struggling before they walk out the door, giving you the chance to show you care.
Turn Managers Into Caring Leaders
Micro-learning modules and tools and AI Chatbot helps busy managers connect authentically and respond with empathy when it matters most.
Bridge the Distance for Remote Teams
Create genuine connection and belonging, no matter where your people work from.
Put Help Within Reach
Lollipop drives awareness and one-click access to EAPs and resources.
Supports Frontline & Knowledge Workers
Whether your team is on the factory floor or working remotely, everyone gets the same level of care and connection.
See Patterns That Matter
Weekly insights and monthly trends help you understand your team’s emotional journey without overwhelming data.
Solutions by Industry
Every industry faces unique challenges. Lollipop adapts to support your specific workforce needs.
Keep Your Service Teams Connected During the Rush
The restaurant and hospitality industry faces unique challenges: high turnover, demanding schedules, and the emotional toll of customer service. Lollipop helps you support your teams when they need it most.
- Average annual turnover
- 96% for hourly employees in full-service restaurants as of Q3 2024.
- Average cost of turnover
- $2,305 per hourly employee; $10,518 per manager; $16,770 per general manager.
How Lollipop helps
- Disruption-Free Check-insEmployees receive simple text-based mood check-ins that take seconds during breaks, no app, no download, no log-in.
- Real-Time InterventionAlerts notify managers instantly when someone's struggling, before a shift, after a double, or in the middle of service chaos.
- Multi-language SupportLollipop connects with teams no matter their background, offering emotional insight across diverse language groups.
More on F&B and Hospitality“The human connection resulting from Lollipop's alerts has prevented employee turnover and trained our managers to be more caring and empathetic leaders.”
What Sets Lollipop Apart
| Category | Lollipop | Traditional Tools |
|---|---|---|
| Access Method | Text, email & WhatsApp, no app, no login | Usually an app and a login |
| Feedback Style | Emotion-based, attributed | Anonymous, de-personalized |
| Check-In Frequency | Real-time, proactive | Periodic, reactive (quarterly or worse) |
| Alerts & Intervention | Instant mood-based alerts prompt human follow-up | Delayed analysis, no direct intervention |
| Manager Support | Micro-training at the moment of need | Static dashboards and bulky toolkits |
| Implementation | Go live in 24 hours, no IT required | Long rollout, configuration, training needed |
| Scalability & Cost | Scales with your team. Contact us for pricing. | $7 to $120/user, costs balloon fast |
Customers Love Lollipop
Lollipop led to a 20% decrease in voluntary turnover and was instrumental in transforming our culture.
Lollipop’s check-ins provide valuable insights into employee wellness and encourage increased communications.
Other tools count clicks and metrics. Lollipop captures human moments.
Press & Media
- FOX5 Las VegasLas Vegas restaurant uses app to support employee mental healthRead Article
- MustardHubMustardHub Voices: Leading with Empathy at Scale with Jeffrey MarksWatch Video
- News 3 Las VegasLas Vegas hospitality group launches mental health app for restaurant workersRead Article
- MediumWhat a One-Word Check-In Can Reveal About Your TeamRead Article
One plan, every feature
Your first month is free, with no card.
Lollipop
Pricing depends on the size of your team and where your people are.
- Every feature: follow-ups, escalations, weekly summary, export
- Unlimited email and Slack, texts in the US and Canada, WhatsApp worldwide
- Fair use: 2 check-ins a person a week by text or WhatsApp
- Pay only for people sent a check-in in the last 30 days
- Free for your first month, no card
- Phone and email support
You pay for each person we sent a check-in to in the last 30 days. Everyone else, staff included, is free.
Frequently Asked Questions
How quickly can we implement Lollipop?
Most companies are live within 24-48 hours. Upload your employee list, customize your settings, and start. No IT project required. If your company hierarchy is complex, our implementation team will make sure the right information gets to the right people.
Do employees need smartphones?
No. Lollipop works via text on any phone, including flip phones. We also offer email check-ins, and WhatsApp check-ins in any country: contact us to set them up.
Will managers see individual responses?
Yes. Check-ins are attributed to employees so managers can provide meaningful support. We build trust through action, not anonymity. Supervisors only see their team's data; HR administrators see all company data.
What if employees don't want to participate?
Check-ins are encouraged, not mandatory. Our "request follow up" process lets employees who check in low decide if they want someone to follow up. Even without requested follow-up, supervisors get awareness to be more understanding when interacting with that employee.
Doesn't this create more work for managers?
The opposite is true. Managers spend maybe 5 minutes per week maximum but save hours of crisis management by catching issues early. Our training library gives them scripts and tools so they feel confident addressing concerns.
Can we customize the check-in questions?
No - and that's intentional. We use one consistent question to keep things simple and focused on what matters: how your employees feel. This avoids survey fatigue and ensures reliable signals. We're not here to replace HR surveys - we're here to build emotional insight and human connection. The power is in the simplicity.
Turn Your Managers Into Heroes
Give your supervisors the tools to catch problems early and show genuine care, before your best people walk out the door.